We dispatch from our warehouse in Castle Hill, NSW (track and trace) with major couriers like Hunter Express, Australia Post and Fastway (Aramex).
Where Australia Post
Express Post Sevice is used it is normally overnight delivery and we give these orders absolute priority for dispatch. (See
Australia Posts site on the Express Network to check estimated transit times to your postcode)
For
Flat Rate / Free Shipping you can use the table below as a guide to what the couriers consider the estimated transit times - The accuracy of the transit times are not in our control (as it is Australia Post, Fastway and Hunter Express controlling the freight transit) and the times we use are those provided to us by the courier. Factors that affect the couriers like peak seasons, driver stikes and sickness, road closures, natural disasters (flooding etc.) means that no company is able to
promise that their transit times are certain and will always be achieved. It is just an unfortunate logistical fact, that isn't always obvious until you consider the challenges of point to point delivery all over Australia.
Where you give us the information (like a date of an event that you need your goodies by),
we take these event deadlines very seriously and when your order is placed we internally confirm that estimated transit time is sufficient to get your order to you in time for your event. From there, if the courier keeps to their times (which they normally do) then everything will get to you in time. If, however, your consignment is running a bit late in transit, we can also help correspond with the couriers to assist the situation as best we can from afar.
As a guide the transit times below are the estimated travel time
after we process the order and dispatch it;
Eastern
Sydney basin / Canberra - 1 or 2 days transit
Melbourne / Brisbane - 1 or 2 days transit
Other major cities - 2 or 3 days transit
Rural - 3+ days transit
Central
Adelaide - 2 or 3 days transit
Darwin -
5+ days transit
Other major cities and Rural SA - 3+ days transit
Rural NT -
5+ days transit
Western
Perth - 4 or 5 days transit
Other major cities - 5+ days transit
Rural WA -
5+ days transit
